2024 Member Satisfaction Survey

Gulf Coast Electric Cooperative (GCEC) completed its annual member-wide customer satisfaction survey, where over 636 members were asked to participate.

The member responses were sent to the American Customer Satisfaction Index (ACSI®), a company that measures customer satisfaction across multiple industries throughout the entire United States.

For 2024, GCEC received an ACSI score of 85, on a 100-point scale.* GCEC’s score is higher when compared to publicly measured investor-owned utility scores and municipal utility scores reported in the syndicated 2024 ACSI Energy Utility Study and places GCEC 11 points higher than the average investor-owned utility score of 74, as well as 10 points higher than the municipal utility score of 75, per the industry ratings.

For more information, please visit The ACSI website.