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Kristin Douglas
I am only a small utility. Do I have to be a member of Sunshine State One-Call of Florida?
Yes. Pursuant to 556.104, F.S., “any person who furnishes or transports materials or services by means of an underground facility in this state shall participate as a member operator of the system….”
After calling Sunshine State One-Call and receiving my ticket, what happens if the utilities have not located or given me an “all clear” notification? Can I proceed with excavation?
Yes, but with certain stipulations. First, the excavator should contact Sunshine State One-Call to request a second notice be sent to the member operators. Second, a non-compliance form should be requested from the non-compliance department (non-compliance forms can also be…
I was digging and hit an underground line without breaking it. What should I do?
“Damage means any impact upon or contact with, including, without limitations, penetrating, striking, scraping, displacing, or denting, however slight, the protective coating, housing, or other protective devices of any underground facility, or the removal or weakening of any lateral or…
When I call Sunshine State-One-Call for a locate request, the customer service representative reads a list of member operators who will be notified. They also inform me that I must “notify all non-members directly.” How can I determine if a non-member exists in my proposed excavation area?
Many times, the utilities in a specific area will be listed on some sort of marking in the easement or right-of-way; simply comparing the listing of member operators given by the customer service representative to any markings posted in your…
If I’m a sub-contractor on a job, do I have to get a ticket or will the general contractor’s ticket protect me?
There is no such thing as a blanket ticket. If you are a sub-contractor and you are excavating, protect yourself and your company by calling to get a ticket. The general contractor’s ticket does not apply to anyone except him…
What is the H2O Plus program?
H2O Plus is an innovative program that puts technology to work to save energy. Cycling the water heaters of participating members throughout our service territory helps reduce the demand for electricity during hours of peak energy usage.
What are the benefits of H2O Plus?
By managing energy usage when demand is high (when you and your neighbors are using the most electricity), our supplier can reduce demand during those times when energy is most expensive. This can also result in a reduction of greenhouse…
So will I see a savings on my power bill if I participate?
The impact per consumer is small, so you really won’t notice a difference on your power bill. But with thousands of people enrolled across the region, H2O Plus can help us avoid purchasing power during those times when it’s most…
How does the program work?
Our power supplier sends a signal to a device connected to your water heater. This signal instructs the device to cycle your unit, powering down the heating elements for a short period of time (usually between two and four hours)…
Will I run out of hot water?
You should have plenty of hot water in your tank to handle your showers, chores, and other household tasks. You should notice no difference in the amount of hot water available to you after enrolling in the H2O Plus program.