Know What’s Below—Call 811 Before You Dig

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  1. Excavation is planned. White lining you proposed dig site with white paint, flags or stakes is recommended, but required when a member utility cannot understand the locate description.
  2. Wait for member utilities to clear or mark the dig site. They have up to 2 full business days for the dig sites on dry land and 10 full business days when the dig site is underwater. The wait time does not include weekends and holidays.
  3. Each member utility responds to your ticket using a positive response code that indicates clear or No Conflict, Marked, and Unmarked codes may have instructions requiring your response.
  4. All members have responded, and you have completed the tasks requested. At the dig site, pull up the member/s positive responses once again before you put the shovel in the ground. Compare the positive response codes to what you see at the dig site.  If they don't match, contact the member utility for clarification. Not: Using Exactix to access the positive responses gives you the most accurate information. Create you account today at the Sunshine 811 website.
  5. Contact Sunshine 811 at 811 or Sunshine 811 to request a ticket. A ticket is valid 30 calendar days.
  6. Member utilities send their locators to mark underground facilities within the required time. Sunshine 811 does not mark underground facilities.
  7. Check the member's positive responses throughout the required timeframe to follow their progress. This also gives you time to respond to any instructions before the requires wait time expires.
  8. Once it's safe to dig, remember the marks are approximate and you must dig carefully near them. The underground facility's tolerance zone is 24 inches from the outer edges of a buried facility. Protect the project and request another ticket if the marks become faded or destroyed.

Member companies do not locate private facilities. Here are some examples of private facilities: water, sewer/septic, or irrigation systems; or landscape lighting; electricity to pools, detached garages, sheds/barns, data cables, invisible dog fences; or propane or natural gas run to grills or pool heaters, etc.